Terms of service

Terms and Conditions (GTC)

1. Scope

These terms and conditions apply to all orders placed through the online shop of

WOODMAN WEAR – Patrizia Holzmann,

Brennerbundesstraße 22, 6143 Matrei am Brenner, Austria.

Hereinafter referred to as “we”, “us” or “WOODMAN WEAR”.

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2. Contracting Party

The purchase contract is concluded with:

WOODMAN WEAR – Patrizia Holzmann (Sole Proprietorship)

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3. Conclusion of contract

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.

By completing the order process, you are submitting a binding offer.

Confirmation of receipt of your order will be sent via email.

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4. Prices and shipping costs

All prices are in euros and include VAT.

Shipping costs are shown separately during the ordering process.

Shipping costs are shown separately during the ordering process.

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5. Delivery

Delivery will be made to the address provided by the customer.

The delivery time is stated in the respective offer.

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6. Shipping & Liability

A tracking number is provided for each order.

The risk passes to the customer upon handover of the goods to the shipping service provider.

In case of loss or damage, the customer is obliged to contact the shipping service provider directly.

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⚠️ Important notice:

(This is legally sensitive – I'll formulate it safely for you)

The statutory warranty rights remain unaffected.

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7. Right of Withdrawal

Consumers have the right to withdraw from the contract within 14 days without giving any reason.

The cancellation period is 14 days from receipt of the goods.

The customer is responsible for the return shipping costs unless otherwise agreed.

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8. Returns and exchanges

Returns and exchanges are only possible within the framework of the right of withdrawal.

The goods must be unworn, undamaged and in their original condition.

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9. Products

The colors displayed may vary depending on the screen.

Minor deviations do not constitute a defect.

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10. Payment terms

The available payment methods are displayed during the ordering process.

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11. Liability

We are only liable for damages resulting from intent or gross negligence.

Liability for slight negligence is excluded to the extent permitted by law.

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12. Applicable law

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

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13. Dispute Resolution

The European Commission provides a platform for online dispute resolution:

https://ec.europa.eu/consumers/odr

We are neither obligated nor willing to participate in a dispute resolution procedure.