Subscription policy
Cancellation policy for purchase options
1. Order cancellations
Cancelling an order is only as long as possible, how the order will change not being processed or shipped is located.
Once an order has been placed:
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produced
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individualized
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packaged or
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handed over to the shipping service provider
was, is a Cancellation not possible.
2. Custom-made and customized products
Products that are specially made, customized, or produced according to customer specifications (e.g., special prints, limited editions, bulk orders) are excluded from cancellation, provided that production has already started.
3. Cancellation after shipment
Once the goods have been handed over to the shipping service provider, cancellation is no longer possible.
In this case, only the provisions of the statutory right of withdrawal apply (if applicable).
4. Right of withdrawal for consumers:
Consumers have the right – where provided for by law – to within 14 days to withdraw from the contract without giving reasons.
The right of withdrawal does not exist at:
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custom-made or personalized products
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Goods that were produced specifically for the customer
The customer bears the return shipping costs – unless otherwise agreed.
5. Refund
In the event of a justified cancellation or withdrawal, the purchase price will be refunded via the originally used payment method, at the latest within [timeframe]. 14 days after receipt of the return or cancellation confirmation.
6. Contact
Cancellations or withdrawals must be submitted in writing to the following address: